🧭 Travel Operator AI Bot

ℹ️ What is this tool?

In one sentence: take a real customer phone call and find out what our Ferry Chatbot would have answered — then get an automatic summary of that call.

🎯 Purpose

Our travel operators answer customer calls every day. This tool takes the written record of one of those calls and puts the same questions to our Ferry Chatbot. You can then see whether the Ferry Chatbot answers as well as (or better than) the human operator did, and exactly which live data it used to answer.

📋 How to use it (4 steps)

  1. Paste the transcript of the call (the text Gemini produced), or upload the .txt file.
  2. Choose whether to hide the operator's replies with the switch — hide them to test the Ferry Chatbot honestly, keep them to compare human vs. bot.
  3. Pick the AI provider and model, or simply leave the default.
  4. Press Evaluate, then read the answers, the red "data used" notes, and the Minutes of Meeting.

⚙️ What happens in the background

  1. It reads the transcript and separates the tourist's questions from the travel operator's replies.
  2. It hands the whole conversation to the Ferry Chatbot as context, so the bot knows what was already said before each question. (If the switch is on, the operator's replies are stripped out first, so the bot cannot copy the operator's answers.)
  3. It asks the Ferry Chatbot every question the customer asked, one at a time, in the original order.
  4. For each question the Ferry Chatbot looks up real data — it decides by itself which systems to check (booking lookup, ferry timetable, cancellation rules, past trips, ticket history…) and uses what it finds to build the answer. Any answer that used real data is marked in red, with a note of which system was checked and what it found.
  5. At the end it writes a Minutes of Meeting covering: (a) a short summary of the call, (b) which systems were used and what data helped, (c) what the customer wanted, (d) the category (booking, cancellation, refund, amendment…), (e) who must follow up, (f) the action items, and (g) the hand-off notes for a human travel operator.

Demo only — nothing is saved.

Transcript

Choose which AI provider and model the Ferry Chatbot uses to answer. Paste the Gemini transcript below, or upload the .txt file.

Remove Travel Operator replies before sending to the Ferry Chatbot — always on
The Ferry Chatbot only sees the tourist's questions, so it can't be "led" by the operator's answers. This is fixed on for now.